The safety of our youngest users is our priority, which is why Quinton guarantees free participation in the SAFE CAR SEAT PROGRAM, which gives the opportunity to replace the seat with a new one.

Research involving in-depth analysis of individual components has proven that car seats that were installed in cars involved in an accident or collision are subject to microdamage preventing further safe use. We are not indifferent to this fact.

By choosing our car seats, along with their purchase you join the program and you can be sure that your child will always be safe.

Participant’s personal data:

Click or drag files to this area to upload. You can upload up to 4 files.
1.Proof of purchase 2.Police report on the accident 3.Reporting vehicle damage to the insurer 4.Photographic documentation from the place of accident/collision
1. 1. [Organizer] The organizer of the “SAFE CAR SEAT PROGRAM” program (hereinafter referred to as the “Program”) is Quinton Baby (M) Sdn Bhd with headquarters in No 18, Jalan Casuarina, Pusat Perniagaan Casuarina, 72100 Bahau, Negeri Sembilan.

1. 2. [Program timing and scope] The program is carried out from 1 March 2019, until further notice.

1. 3. [Products covered by the Program] The program covers all child seat models on the Organiser’s offer, purchased in the Malaysia within 3 years counted from the date of purchase, hereinafter referred to as “Seats”.

1. 4. [Program objective] The Program objective is to promote Quinton brand products.

1. 5. [Benefits of participating in the Program] By using the Program, the Participant is given the option of returning the accident Seat and acquiring a new seat, free from defects, provided that the requirements described in the Regulations are met.

1. 6. [Program participants] Adult natural persons may participate in the Program who:

1) have full legal capacity,
2) are consumers within the meaning of Act (CPA) 1999 (or Act 599) of consumer protection,
3) have their place of residence in Malaysia,
4) purchased one of the Seats and are their first owners and
5) have proof of purchase in the form of a copy of a receipt or invoice and meet the conditions for participation specified in the Regulations,
6) read the contents of these Regulations and accept its provisions
(hereinafter referred to as “Participants”).

1. 7. [Regulations] These regulations (hereinafter referred to as the “Regulations”) constitute the basis of the Program, regulate the terms and conditions of participation in the Program, as well as define the rights and obligations of Program participants as well as the rights and obligations of the Organizer. The content of the Regulations will be available for viewing at the headquarters of the Organizer and on the website www.quintonbaby.com.my Program participants are required to comply with the rules contained in the Regulations. In the event of a violation of the Regulations, the Organizer will be entitled to exclude the Participant from participation in the Program. In particular, the Organizer will be entitled to exclude from the Program a Participant who has been suspected of acting in breach of these Regulations, applicable law, and principles of social coexistence.

2.1. The terms of participation in the Program are specified only in the Regulations and in mandatory provisions of law.

2.2. Participation in the Program is completely voluntary.

2.3. The release of a new Seat under the Program will be subject to the cumulative fulfillment of the following criteria:

1) The participant took part in an accident/road collision/road incident during which the Car Seat was correctly mounted in his car (Isofix, seat belts),
2) further use of the seat by a child who previously used an accident seat is justified due to the child’s age, height, weight,
3) The Participant has registered to participate in the Program within 30 days of the accident/road collision/road incident by sending the completed application form available at www.quintonbaby.com.my;
4) The participant attached the following documents to the application form:
a) proof of purchase of the Seat (Receipt / Invoice Validation), and one of the following:
b) a copy of the police report on the accident/road collision/road incident in which the Participant took part, containing a mention of the presence of a correctly installed Car Seat in the car,
c) a copy of the communication damage report to the insurer containing a mention of the presence of a correctly installed Car Seat in the Participant’s car;
2.4. In the event that the materials referred to in point 2.3 point 4) lit. bd above they contain personal data of third parties, they should be anonymized by the Participant (e.g. by covering the data/image of other event participants).
d) photographic documentation from the place of accident/road collision/road accident (taking into account the appearance of the seat and damage to vehicles) in which the Participant took part,

2.5. The following details should be provided in the form:

1) Name of the Participant,
2) Email address,
3) Telephone number,
4) Address to which the new car seat is to be sent,
5) Model of the seat which took part in the event,
6) Date of purchase of the seat,
7) Date and place of the accident/collision/traffic incident,
8) Information about whether a child was involved in the accident/collision/incident.
2.6. In order to support Participants expressing their willingness to participate in the Program, the Organizer has launched a helpline: 012 3836148 or support@quintonbaby.com.my at which you can get all information about the Program.

2.7. The Participant may participate in the Program many times, provided that the conditions set out in the Regulations are met. The same event cannot constitute the basis for several applications for participation in the Program.

3.1. After receiving the application form and a set of required documents, the Organizer performs a detailed analysis of the application.

3.2. The organizer considers the application within 7 days from the date of delivery of the message by electronic means. The Participant will be informed about the Organiser’s decision by email to the address previously provided by the Participant.

3.3. The Organizer has the right to request the Participant to complete the necessary documentation in the event of an incomplete, missing entry. In this case, the deadline for considering the application runs from the date the Organizer receives the complete application.

3.4. If the application is approved, the Participant will receive instructions regarding the conditions for returning a damaged Car Seat.

3.5. The Organizer’s decision is based on the analysis of the submitted application. If an incomplete application is received (despite the previous request referred to in item 3.3 above), the Organizer reserves the right to leave the application without consideration.

4.1. The condition of replacing the Car Seat with a new one is the prior return of the accident Seat to the Organizer. If the application is approved, the Organizer orders the collection of the damaged Car Seat from the indicated address. In this case, the Participant shall not bear transport costs for this. However, if the buyer voluntarily sends a damaged Car Seat at his own expense without the participation of the Seller, the Seller is not obliged to refund the transport costs.

4.2. The organizer will dispose of the Seat that was involved in an accident or collision in accordance with applicable regulations.

4.3. The replacement of an accident seat for a new one is made for the same model in the color available from the Organizer, with the proviso that in the absence of a given model in the offer, the Organizer has the right to replace it with the model most suited to the original parameters of the accident seat and the child’s age, weight and height. A new Car Seat is shipped at the expense of the Organizer.

4.4. The participant is not entitled to receive a cash equivalent corresponding to the value of the child seat, new seat or discount granted.

4.5. The participant has the right to refuse the proposed car seat, which is tantamount to resignation from participation in the Program.

5.1. All complaints regarding the functioning of the Program should be submitted in writing to the following address: No 18, Jalan Casuarina 3, Pusat Perniagaan Casuarina, 72100 Bahau, Negeri Sembilan or in the electronic form to the email address: support@quintonbaby.com.my with the note “Safe Car Seat Program 1 to 1”.

5.2. The email should include name, surname, email address, an exact description of the infringement/irregularity being the subject of the 1 to 1 replacement.

5.3. Complaints will be considered by the Organizer within 14 days from the date of delivery. The Participant will be notified of the decision in the same form in which he made a complaint or in writing. The Seller’s decision is final.

5.4. After the complaint procedure has been exhausted, the Participant shall have the right to pursue unfounded claims in court proceedings before the local competent court.

6.1. The administrator of personal data provided by Participants in the Organizer.

6.2. Entrusted personal data will be processed by the Organizer on the basis of – Act. 709 Personal Data Protection on the Protection of Personal Data on June 15, 2016. (hereinafter referred to as “PDPA”) in order to:

a. considering the application and sending a response to the application,
b. providing full service, including technical and organizational problems,
c. shipping a new Car Seat,
d. defense against any claims,
e. conducting research and analysis to improve the performance of available services and customer service department,
statistical f.
6.3. Participants’ personal data will be processed until the answer to the application is given and until the application processing process is completed. After answering the application, the data may be stored for a maximum period of time corresponding to the period of limitation of claims that may be raised against the Organizer and which may be entitled to the Participant or until the expiry of the obligation to store data arising from legal provisions, in particular the obligation to store accounting documents . The Organizer processes personal data based on the consent until the consent is withdrawn.

6.4. During the application to the Program, an information clause is made available to each Participant. The participant confirms that he has read the above-mentioned clause.

7.1. In matters not covered by the Regulations, the provisions of law shall apply, in particular the provisions of the Consumer Protection Act.

7.2. Advertising materials are for information purposes only. The provisions of the Regulations have binding legal force.

7.3. The Organizer reserves the right to change the rules of the Program, including the content of the Regulations during its duration, and to terminate the Program at any time for any reason, and this will be without prejudice to any rights acquired by the Participants. The Organizer is obliged to inform the Participants about changes to the Regulations 14 days in advance via a message available on the website www.quintonbaby.com.my

7.4. The participant has the right to resign from participation in the Program at any stage by submitting an appropriate statement sent to the email address: support@quintonbaby.com.my or correspondence address: No 18, Jalan Casuarina 3, Pusat Perniagaan Casuarina, 72100 Bahau, Negeri Sembilan.

7.5. The Program Regulations enter into force on 01/03/2019